Tag: SDCC Hotels

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Tomorrow morning at 9:00 PST, rooms in the convention block go on sale for this year’s Comic-Con International. I was going to write up a bunch of tips last week, but CCI beat me to it by launching their own blog, Staying In San Diego. Visit it today, because it’ll probably be swamped tomorrow. (Though if it’s actually hosted by TypePad, direct visits may not take it down.)

Update Wednesday Morning: Well, I made it through. Oddly enough, in exactly the same amount of time as last year. I had the confirmation number at 10:04. Weird.

Once again, I was completely unable to get through by phone. The website was hit and miss, and actually crashed at one point, serving up only a “500 Server Busy” error. Right after I entered my name and address for a reservation. Nice. The current blog entry is filling up with complaints from people having similar or worse experiences.

Update 2: The Beat has a growing comment thread as well, and notes that the con hotel blog is making noises about trying to get Travel Planners to fix the problems. I think having an official place where they can read exactly what people are going through is helping convey the fact that the reservation system is broken, and that it’s not just the imbalanced supply and demand for rooms. (end of update 2)

I’m going to repeat some of my criticisms about the actual website, which seems designed expressly to make it bog down under this load: Continue reading →

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Spent a good chunk of last night looking at travel websites. Accomplished 2 things:

  • Arranged for a hotel to stay in San Francisco next month.
  • Arranged for a back-up hotel for San Diego Comic Con, just in case we can’t get a room through the convention desk.

Hotel rooms during Comic-Con have become a scarce commodity over the last few years, as attendance has shot up by thousands (it actually sold out before the doors opened last year!) but only a few hundred new hotel rooms have been added to Downtown San Diego. Rooms in the convention blocks have been selling out in a matter of hours. The con website has crumbled under the stress, and the phone lines have caved. Last year it took me over an hour just to get through. This year, they haven’t even published a list of which hotels are involved, and it looks like they’ve dropped fax from their options. And booking downtown hotels directly isn’t an option: either they’re sold out, or they want $350/night-plus.

So, just in case I can’t get a room downtown when they go on sale next week, we can at least stay someplace near a trolley station. And if I can get a closer room, even if they charge me $25 to cancel the first reservation, it’s worth the peace of mind.

(Originally posted at LiveJournal. Brought over here to fit with the rest of my convention posts, and as a snapshot of the days when you could get a backup hotel. Not downtown, but in…it might’ve been Old Town? In any case, I cancelled the room once we got our confirmation from the convention block hotel sale.)

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During Comic-Con we stayed at the Radisson Harbor View again, on the cusp between Downtown San Diego and Little Italy. The hotel was in the process of being converted into the Doubletree Hotel San Diego Downtown. This meant that our room had been recently remodeled, with new carpeting and furniture. Unfortunately, it was really new—we had to air out the wardrobe and dresser to get rid of the smell of varnish. And they’d taken out the old towel hooks, and hadn’t put in the new ones yet. So that was a bit of a mixed bag.

They were still working on the lobby when we checked in, so they had moved the reception desks onto little plywood stands over on one side. One of the clerks accidentally knocked the power cord out while we were checking in. By Saturday morning they were done. The painters and plastic tarps were gone, the desks and furniture were in their places, the fountain was running.

Meanwhile, we kept coming back to our room to find that yet another item had had its Radisson logo removed or replaced with a Doubletree logo. And then there was this bulletin:

The Cookie is Coming

Hotel Plusses:

  • Near trolley stop (Little Italy/County Center)
  • Shuttle stop
  • Near coffee (It’s a Grind)
  • Near restaurants
  • Nice rooms
  • Free wireless internet (though the wired port didn’t work)
  • Just remodeled, so everything’s new

Hotel Minuses:

  • Shuttle has to go through traffic
  • Trolley requires transfer unless you get the red line (special event service)
  • Won’t be an issue next year, but we were there during the transition

Factor in waiting for a shuttle or trolley, and you can figure on 40 minutes to get to or from the convention center.

I’d stay there again, though I think next year I’ll try to get something a bit closer. Of course, I tried that this year, and by the time I got through, everything closer was either full or way too expensive.

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It took an hour and four minutes, but I managed to book a hotel for Comic-Con International this morning. (Yes, it’s not until July. And I still want to call it San Diego Comic Con.) Last year I was unable to get through online or by phone, but had no problems faxing the reservation request.

Reservations went on sale at 9:00 AM. I hit the website, started calling, and started faxing.

Phone: I couldn’t get through for the entire ~50 minutes of redialing. Just “no answer” over and over again.

Fax: Busy signal, over and over again. Occasionally the circuit would connect, and it would start making fax tones, but it never actually completed the handshake.

Web: The convention website loaded, very slowly, just enough to get me the link to the Travel Planners site. I could get that first page to load—again, very slowly—and occasionally I could get into the second page, where I selected the check-in and check-out dates and preferred hotel. From that point on, it was timeouts, and a bogus error page about how either I had been inactive for 12 minutes or my browser was not accepting cookies (neither of which was true), and I should hit refresh to start over.

Around 9:50 I finally managed to get to the hotel availability page.* My first choice wasn’t available, so I went back and selected All Hotels (which I should have done in the first place). My second choice wasn’t available either. In fact, there were only about three hotels in the downtown area that had rooms left for the full length of the convention.** Continue reading →

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It’s been almost two weeks since hotel reservations for the San Diego Comic Con went on sale and sold out in a matter of hours.

The crunch is amazing. Last year, San Diego’s public transportation system dissolved under the combined assault of 100,000+ Comic Con attendees and a weekend of Padres games. Two years ago, the first year we stayed in town instead of just driving down for Saturday, we booked so late that we were stuck with the Super 8. Just for kicks, I checked the prices there. A room for this coming weekend would cost half what we paid per night on Comic Con weekend in 2004. And their prices during the con this year? I can’t tell, because they’re already sold out.

This morning, Travel Planners (the company handling reservations for the convention) sent out an email to people who had reserved hotel rooms through their service. After assuring me that my reservation was fine, they went on to ask:

In the meantime, we have a favor to ask of you. Please take a minute to reassess the number of rooms that you’ve booked and help your fellow attendees and exhibitors by canceling any rooms that you are not absolutely certain you’ll need.

Like you, we’re all thrilled that Comic Con is growing by leaps and bounds every year, but with each new show it gets more and more difficult to find enough hotel rooms to accommodate so many visitors. Accordingly, every hotel room becomes an integral part of the show’s success.

It’s not uncommon for people to grab multiple rooms just in case more people come, or to keep their options open (say, reserving both an expensive hotel downtown and a less expensive one further out, then cancelling one once they’ve made a decision). I’m astonished that it’s come to the agency pleading with people to let others have a chance at the rooms now, instead of waiting until just before the hotels start charging for cancellations.

On a related note, now’s as good a time to any to link to some recommendations for anyone planning to attend Comic Con: