The rant: My internet connection is acting kind of flaky tonight. Actually, the connection is fine, but it isn’t talking to some content delivery network(s). All the small-time websites load perfectly, but a lot of the larger ones either aren’t loading at all or are taking ridiculously long. I can load the Facebook timeline, for instance, since that’s dynamically generated…but it took 20 minutes for it to load a handful of static 16×16 pixel buttons for things like sharing links. *grumble*

On the other end of things, I had a great experience with Best Buy’s mobile website earlier today. I’m not sure I’ve ordered anything from BestBuy.com in years. The last thing I can think of was my first decent digital camera…in 2003. Usually if I’m going to buy from them I just walk into the store.

Meanwhile, despite owning my G1 for almost a year, I’ve never actually used it to buy anything that I can recall. Lots of research (ShopSavvy, plus various stores’ websites), but no actual purchases. I decided I wanted to see if I could place an order using just my phone, and it was extremely easy to:

• Find the item
• Add it to the cart
• Select a store for local pickup
• Update my billing address
• Place the order

The only real sticking points were:

• Store locations only listed cities. Fortunately, I could just hit a “map” button and they loaded in the phone’s Google Maps app.
• I had to reset my password, since it had been so long. Since I have POP access to that account, that meant waiting a few minutes for the whole mailbox to download before I could open the message with the new temporary password. Then I had to write it down because K-9 doesn’t seem to support copying text from incoming mail.

Other than that, everything was not only possible using the Android browser, it was streamlined. If I hadn’t needed to update my address and reset my password, I could have been done in two minutes flat. Maybe three once you factor in typing in the credit card info.

I had a harder time posting a link on Facebook tonight — on my desktop — than ordering something on my phone!

Tech

• Odd: the Weather Channel #Android app is 3 times the size of Sherpa. What did they do, forget to compress the graphics? #
• Never underestimate the bandwidth of a truck full of disks on the freeway. Or a pigeon w/a datacard. #
• Realized while writing “Go to Help…” that it would be easy to make a very unfortunate typo. #
• WTF? MS Word 2007 *still* has no keyboard shortcut for Find Next…and it’s not listed in the Customize Keyboard dialog! #
• Aha! It’s called “RepeatFind” even though the button is “Find Next” and DOES have keys…Shift+F4 & Ctrl+Alt+Y??? Standard is F3 or Ctrl+G! #
• Saw a good typo on a tech forum: Windows XP “Service Park 2″ #

Spam Silliness

• RT @lol_spam: Spam subject: “I have Salvia! Join me ” – I misread this as “saliva”…and almost did a spit-take (really!) #
• I don’t want *more* spam, but a wider variety would be nice. The funny stuff is mostly sex, drugs & watches w/occasional acaí. #

Now, Shazam is very smart in that it offers a link directly to the song on the Amazon MP3 Store. So I could easily have just bought the song for 99¢ when I parked the car, except…

With unfamiliar artists, I like to at least check out the rest of the album and see whether I want just the one song, or more. And whether it’s a failing in Shazam’s app or the Amazon MP3 app, I could not find a way to go from the song to the album. So I shelved it until later.

Afterward, I opened the Amazon MP3 app by itself, searched for the group, and opened up the album. Another smart thing: If you preview a song on an album, it will go down the whole list playing a clip from each song. I turned up the volume, started the car, and listened to a summary of the whole album on my way to lunch. I decided I liked enough of it to hand over $9 for the lot and see if the remaining songs grew on me, so after I parked the car, I tried to buy the album.

Then I was told that MP3 purchases had to be downloaded over WiFi. WTF? I had a strong 3G signal, and I’ve downloaded large apps (iVerse’s comics and some games are on the order of 5 MB, comparable to a song in MP3 format) over 3G before. Sure, it takes a while, but it’s on the order of minutes, not hours. Naturally the place I’d gone to didn’t have WiFi, and I’m not at the point where I trust it to hold the downloads until the next time I connect to a wifi network. Which will probably be when I get home.

The end result was that I had an entire afternoon to second-guess my decision to purchase the album.

In summary:

• Good: Shazam makes it easy to buy the song you’re hearing right now from Amazon.
• Bad: Shazam doesn’t make it easy to buy the album on which that song appears.
• Good: Amazon makes it easy to listen to samples of an entire album.
• Bad: Amazon won’t let you download an album unless you’re at a WiFi hotspot.

I like “Carol of the Bells” as an instrumental piece. Sung with lyrics? Not so much. It feels tacked on. #

Clever UI design on ATM: w/ fast cash, it won’t give you the cash until after you take your card. Usually I grab it fast, so I never noticed #

• Contact someone with a similar name, even when it’s clearly the wrong sort of organization — say, a student writing club and not the bookseller that’s been causing them problems.
• Ask a blogger for a job application for a company mentioned in the post.
• Ask unrelated tech support questions on a blog post because they used the wrong search terms for their problem.
• Ask for help creating Flash animations on a forum dedicated to the Flash super-hero, then get indignant when people have the gall to point out that they’re in the wrong place.

Now, usability guru Jakob Nielsen reports on a study showing just how much people don’t read. In the average visit, users only read 28% of your text if you’re lucky. You have to drop way down — to 111 words — just to count on visitors reading half of it.

Depressing, but it explains so much. And it suggests there’s a benefit to highlighting key phrases. If they’re only going to read ¼ of the text, you may as well make sure it includes the important stuff.

It opens a window, then opens a message box showing a progress meter as it checks for updates. Only one problem: It fills out the “New software is available” caption before it actually checks.

New software is available… oh, wait, no it isn’t.

This isn’t an issue on Mac OS X, because the progress meter is shown as a sheet, which drops down from the top of the main window and obscures the caption. But on Windows, that caption is visible from the moment the window appears, saying that you really do have something new available, raising your hopes that maybe, just maybe, Apple has finally gotten around to releasing that new version of Safari, or that security fix for the flaw you heard about a week ago, then dashing them to the ground.

Or, less dramatically, it’s jumping to conclusions, providing potentially false information.

And then, even if it turns out there isn’t anything new, the caption stays in place…leaving you with two contradictory statements as to whether any updates are really available.

I wanted to swing by around noon, so I entered 12, then #, and then without listening for the option, I hit 2. I wanted to pick it up around 12:00 pm.

So I was surprised to hear, “We’re sorry, the pharmacy is not open at midnight.” I flashed back to elementary school, when I was out on the field trying to explain to my friends why noon was 12 PM and not 12 AM as they insisted. Had someone managed to get into a programming position, without clearing that up?

As I re-entered the time, I listened for the options. It turns out that they had anticipated just such confusion, as after I chose 12, the option was, “Please enter 1 for noon, or 2 for midnight.” That works great for people who are using the system for the first time, whether they know noon is PM or not. Unfortunately, for people who have been using it for years and (normally) don’t need to listen to the options, it switches the buttons around. It’s like those WinZip registration dialog boxes that would rearrange the buttons every time, so that you couldn’t just click through, you’d have to pay at least some attention to it.

Of course, then there’s the question of why it even gives you the option for midnight…

My first thought was, why the extra arrow? It’s pointing in the same direction as the sign. And it means you have to press the button carefully instead of just whacking it with your hand. The answer hit me later in the walk. I was leaning on the button with my hand when the light changed, I and felt the button vibrating. Of course! It was for blind pedestrians!

The raised arrow makes it easier to hit the right button, rather than just hope that the buttons have been placed in standard orientation. And vibrating the button makes it clear not only that it’s safe to cross, but in which direction it’s safe to cross. That’s one thing I could never figure out about the chirping walk signs in San Diego. It tells you the light’s changed, but if there’s any indication as to which light is green, I’ve never noticed it.

Search engines extract too much of the Web’s value, leaving too little for the websites that actually create the content. Liberation from search dependency is a strategic imperative for both websites and software vendors.

Nice. Because, God knows, you wouldn’t want people to find your site, would you? He rambles on with a whole bunch of garbage about search engine advertising—wait, this is all about advertising? I thought this was supposed to be about searching!—and how, over time, it can take up more and more of your budget until it cancels out the gain you made on that new customer who got there through the ad.

There’s actually a useful bit at the end, though, in which he describes other ways to get people coming to your site—or rather, coming back to your site.

The real goal is to make users come back, and to have them come directly to your site instead of clicking on expensive ads. The ideas above are just a few ways to encourage repeat business. Further in-depth studies of user behaviors and customer needs should reveal many new ways of keeping users loyal.

Of course, no one has ever done that sort of study on how to keep people coming back to a store, or a brand name. Shyeah, right!

It’s hard to believe that all eight propositions failed. Even the four Orange County measures failed. Every item on the ballot in our district was rejected!

On a related note, I still don’t like the voting machines we have in OC. The interface is cumbersome and the display is godawful slow. The controls consist of a dial, which moves the cursor, and a button, which selects the current item.

The display is so slow you can watch it redrawing the title and summary of a ballot item when it highlights it. First the rectangle turns blue, then it redraws the text, line by line, in white. It’s like watching print preview in Word Perfect 5.1 for DOS on a 386. You just don’t see that kind of performance on modern computers unless they’re massively bogged down.

As for trying to use the machine, it’s kind of like entering your name in the high score list on an arcade video game with only a trackball and a fire button. I’m sure they chose it for durability reasons—a touch screen would be much more usable, but much easier to break—and went with the low-powered processor to keep the costs down.

I actually liked the punchcards we had before. It was so much more satisfying to slam down that lever.

In the past, while typing something into one application when suddenly your instant messenger offered a chat request from your friend, your words would be typed into the chat window. Imagine if you were typing your password at the time. This should no longer happen in GNOME 2.10.

In addition, if an application takes a long time to start, your work will not be interrupted when it finally opens its window.

About time someone fixed this! The window focus-stealing problem has plagued just about every desktop out there. I think Windows is the first one I noticed that attempted a solution (blinking the taskbar button instead of switching to the dialog box). And since I often fire up several programs at once, it can get really annoying when I start typing my password into one, hoping I’ll finish before the other window appears and drops the last three letters into my web browser or something.

Unfortunately I’ll probably have to wait for Fedora Core 4 to really use it, unless I want to go even more bleeding-edge than I already am.

We’ve all visited websites that made us wince. You know what I mean: full of distracting animation, flashing text, and enough other clutter that it reminds you of a Victorian home filled to bursting with knick knacks. Are you guilty of filling your website with useless junk? Christian Heilmann takes you down his checklist of website clutter. You just might find yourself considering a redesign.

Yeah, that sounds like a description of Dev Articles to me. I count no fewer than 8 ads on the first page, 6 of them animated. The text is buried in a morass of advertisements and navigation that make it extremely difficult to actually read the article.

It reminds me of a book called Fumblerules, which collected (or possibly originated) guidelines like “Always proofread carefully to make sure you don’t any words out,” or “Plan ahead” with the last few letters scrunched together to fit on the page. These were designed to make their points by deliberately breaking the rules to make them more memorable.

Well, there’s always the Daily Sucker.

Update: I checked out the author’s website, which demonstrates he has the sense of taste and aesthetics one would expect from his articles. It really is too bad DevArticles isn’t willing to take his advice.

On one hand, a touch screen with a stylus is great for visual feedback and for collecting signatures, because the store can keep things on file digitally instead of or in addition to a paper copy. And once you’ve got that, it’s reasonable to drop the keypad, since you can simulate it in the touch screen. But unless it can react as quickly as actual buttons, and react to fingers instead of a stylus, it can’t completely replace the way a keypad is actually used.

An even better example is checkout line at Fry’s.

For those of you who don’t know, Fry’s is a chain of gigantic computer/electronics stores. They sell hardware, software, and components, TVs, CDs and DVDs, stereos, phones, kitchen appliances and kitchy appliances. It’s the only computer store I know of with a snack food aisle, and the stores are usually converted warehouses. I’m talking huge.

The checkout lane is set up as a long counter with several dozen checkout stations with a single line running parallel to the counter. An employee stands on a stool at the front of the line to direct customers to the next available cashier

When they first opened a store nearby, each checker had a numbered sign on a handle they would raise whenever they finished with a customer, and the spotter would see it and direct the next person in line. If the checker held the sign up backwards, it indicated they needed a supervisor to assist.

Now, each station has a pole with a pair of red and green lights and the station’s number at the top. The green light indicates the cashier is ready, and the red light indicates they need a supervisor. Sounds good — you don’t need to worry about losing the signs, or getting them in the right order, the checkers don’t need to hold the signs above their head, etc.

But think about this. Remember, the spotter is looking at this from one end of the row:

Now, which of these makes it easier to see the number of the available station? You got it: the low-tech one. This doesn’t mean that using lights for this is a bad idea, but the way it’s done actually makes it worse than the old way of doing things.

(Edit) One simple way to make it easier to read would be to make each pole a slightly different height, raising them higher as you go down the line so that you can see past the closer signs.

It’s been years, though, with no sign of change. (It’s high-tech, so it must be better!) Their employees have just had to deal with it. Many of them probably weren’t there before the switch.