K-Squared Ramblings

CDN Breakdown=Bad. Best Buy Mobile Site=Good

One minor rant, and one success story, sort of connected.

The rant: My internet connection is acting kind of flaky tonight. Actually, the connection is fine, but it isn’t talking to some content delivery network(s). All the small-time websites load perfectly, but a lot of the larger ones either aren’t loading at all or are taking ridiculously long. I can load the Facebook timeline, for instance, since that’s dynamically generated…but it took 20 minutes for it to load a handful of static 16×16 pixel buttons for things like sharing links. *grumble*

On the other end of things, I had a great experience with Best Buy’s mobile website earlier today. I’m not sure I’ve ordered anything from BestBuy.com in years. The last thing I can think of was my first decent digital camera…in 2003. Usually if I’m going to buy from them I just walk into the store.

Meanwhile, despite owning my G1 for almost a year, I’ve never actually used it to buy anything that I can recall. Lots of research (ShopSavvy, plus various stores’ websites), but no actual purchases. I decided I wanted to see if I could place an order using just my phone, and it was extremely easy to:

• Find the item
• Add it to the cart
• Select a store for local pickup
• Update my billing address
• Place the order

The only real sticking points were:

• Store locations only listed cities. Fortunately, I could just hit a “map” button and they loaded in the phone’s Google Maps app.
• I had to reset my password, since it had been so long. Since I have POP access to that account, that meant waiting a few minutes for the whole mailbox to download before I could open the message with the new temporary password. Then I had to write it down because K-9 doesn’t seem to support copying text from incoming mail.

Other than that, everything was not only possible using the Android browser, it was streamlined. If I hadn’t needed to update my address and reset my password, I could have been done in two minutes flat. Maybe three once you factor in typing in the credit card info.

I had a harder time posting a link on Facebook tonight — on my desktop — than ordering something on my phone!

Word, Fire, Borg and Spam

• RT @ThisIsTrue: AMAZING false-color NASA satellite pic of the damage caused by LA’s #StationFire. #
• Hah! Today’s flashback post is about the time I dreamed I auditioned for Borg: The Musical. (Sadly, I didn’t record any details.) #

Tech

• Odd: the Weather Channel #Android app is 3 times the size of Sherpa. What did they do, forget to compress the graphics? #
• Never underestimate the bandwidth of a truck full of disks on the freeway. Or a pigeon w/a datacard. #
• Realized while writing “Go to Help…” that it would be easy to make a very unfortunate typo. #
• WTF? MS Word 2007 *still* has no keyboard shortcut for Find Next…and it’s not listed in the Customize Keyboard dialog! #
• Aha! It’s called “RepeatFind” even though the button is “Find Next” and DOES have keys…Shift+F4 & Ctrl+Alt+Y??? Standard is F3 or Ctrl+G! #
• Saw a good typo on a tech forum: Windows XP “Service Park 2″ #

Spam Silliness

• RT @lol_spam: Spam subject: “I have Salvia! Join me ” – I misread this as “saliva”…and almost did a spit-take (really!) #
• I don’t want *more* spam, but a wider variety would be nice. The funny stuff is mostly sex, drugs & watches w/occasional acaí. #

Hero, Twidroid, Headlines & Spam

• Just learned “Holding Out for a Hero” is cowritten by Jim Steinman. Explains why it keeps turning into “Good Girls Go to Heaven” in my head #
• Yeah, I’d be willing to spend $5 for the additional features in @Twidroid Pro. #
• Writing for Twitter via @NNgroup #
• Spam vs SPAM. I suspect it’s way too late to close the barn door on this one. Kinda like “hacker.” #

Blocking the Impulse Buy: Shazam, Amazon MP3 Store and Android

On my way to a doctor’s appointment before lunch, I heard a song on the radio that I liked and wanted to find out more about. I never assume that the DJ will actually identify the song, but I remembered I had Shazam on my G1, and for once it actually managed to identify the song! (Usually I’m trying to ID background music in a restaurant or shopping mall or someplace where half the time I can’t even recognize the song if I do know it). Thankfully for my dignity, it wasn’t Paris Hilton, bur rather “What’s In The Middle” by The Bird and the Bee, from their new album Ray Guns Are Not Just The Future. (As it turns out, since it was Morning Becomes Eclectic, the DJ did name the song afterward. But still.)

Now, Shazam is very smart in that it offers a link directly to the song on the Amazon MP3 Store. So I could easily have just bought the song for 99¢ when I parked the car, except…

With unfamiliar artists, I like to at least check out the rest of the album and see whether I want just the one song, or more. And whether it’s a failing in Shazam’s app or the Amazon MP3 app, I could not find a way to go from the song to the album. So I shelved it until later.

Afterward, I opened the Amazon MP3 app by itself, searched for the group, and opened up the album. Another smart thing: If you preview a song on an album, it will go down the whole list playing a clip from each song. I turned up the volume, started the car, and listened to a summary of the whole album on my way to lunch. I decided I liked enough of it to hand over $9 for the lot and see if the remaining songs grew on me, so after I parked the car, I tried to buy the album.

Then I was told that MP3 purchases had to be downloaded over WiFi. WTF? I had a strong 3G signal, and I’ve downloaded large apps (iVerse’s comics and some games are on the order of 5 MB, comparable to a song in MP3 format) over 3G before. Sure, it takes a while, but it’s on the order of minutes, not hours. Naturally the place I’d gone to didn’t have WiFi, and I’m not at the point where I trust it to hold the downloads until the next time I connect to a wifi network. Which will probably be when I get home.

The end result was that I had an entire afternoon to second-guess my decision to purchase the album.

In summary:

• Good: Shazam makes it easy to buy the song you’re hearing right now from Amazon.
• Bad: Shazam doesn’t make it easy to buy the album on which that song appears.
• Good: Amazon makes it easy to listen to samples of an entire album.
• Bad: Amazon won’t let you download an album unless you’re at a WiFi hotspot.

Carol of the Bells, ATM Design

Some more observations while Christmas shopping:

I like “Carol of the Bells” as an instrumental piece. Sung with lyrics? Not so much. It feels tacked on. #

Clever UI design on ATM: w/ fast cash, it won’t give you the cash until after you take your card. Usually I grab it fast, so I never noticed #

No, They Don’t Read

It’s clear that a lot of people don’t actually read web pages before they respond to them. They’ll do things like…

• Contact someone with a similar name, even when it’s clearly the wrong sort of organization — say, a student writing club and not the bookseller that’s been causing them problems.
• Ask a blogger for a job application for a company mentioned in the post.
• Ask unrelated tech support questions on a blog post because they used the wrong search terms for their problem.
• Ask for help creating Flash animations on a forum dedicated to the Flash super-hero, then get indignant when people have the gall to point out that they’re in the wrong place.

Now, usability guru Jakob Nielsen reports on a study showing just how much people don’t read. In the average visit, users only read 28% of your text if you’re lucky. You have to drop way down — to 111 words — just to count on visitors reading half of it.

Depressing, but it explains so much. And it suggests there’s a benefit to highlighting key phrases. If they’re only going to read ¼ of the text, you may as well make sure it includes the important stuff.

Apple UI Nitpicking

I appreciate that Apple offers a single software updater for all its free Windows software. But one thing annoys me about it.

It opens a window, then opens a message box showing a progress meter as it checks for updates. Only one problem: It fills out the “New software is available” caption before it actually checks.

New software is available… oh, wait, no it isn’t.

This isn’t an issue on Mac OS X, because the progress meter is shown as a sheet, which drops down from the top of the main window and obscures the caption. But on Windows, that caption is visible from the moment the window appears, saying that you really do have something new available, raising your hopes that maybe, just maybe, Apple has finally gotten around to releasing that new version of Safari, or that security fix for the flaw you heard about a week ago, then dashing them to the ground.

Or, less dramatically, it’s jumping to conclusions, providing potentially false information.

And then, even if it turns out there isn’t anything new, the caption stays in place…leaving you with two contradictory statements as to whether any updates are really available.

Just can’t win

This is a story on phone menus, though it applies to anything where the user interface can change. I phoned in a refill on a prescription this morning. The phone system lets you choose when you plan on picking it up, presumably so that the pharmacy can prioritize people who are coming in sooner. Generally, it asks you to enter the hour, then #, then 1 for AM or 2 for PM.

I wanted to swing by around noon, so I entered 12, then #, and then without listening for the option, I hit 2. I wanted to pick it up around 12:00 pm.

So I was surprised to hear, “We’re sorry, the pharmacy is not open at midnight.” I flashed back to elementary school, when I was out on the field trying to explain to my friends why noon was 12 PM and not 12 AM as they insisted. Had someone managed to get into a programming position, without clearing that up?

As I re-entered the time, I listened for the options. It turns out that they had anticipated just such confusion, as after I chose 12, the option was, “Please enter 1 for noon, or 2 for midnight.” That works great for people who are using the system for the first time, whether they know noon is PM or not. Unfortunately, for people who have been using it for years and (normally) don’t need to listen to the options, it switches the buttons around. It’s like those WinZip registration dialog boxes that would rearrange the buttons every time, so that you couldn’t just click through, you’d have to pay at least some attention to it.

Of course, then there’s the question of why it even gives you the option for midnight…

Building a Better Walk Signal

I recently took a walk through some streets that have only recently opened to traffic. One of the things that struck me was that the buttons for triggering the walk/don’t walk signs had a new design. Instead of a tiny recessed button, or a larger rounded button, they had a ~2″ flat button with a raised arrow.

My first thought was, why the extra arrow? It’s pointing in the same direction as the sign. And it means you have to press the button carefully instead of just whacking it with your hand. The answer hit me later in the walk. I was leaning on the button with my hand when the light changed, I and felt the button vibrating. Of course! It was for blind pedestrians!

The raised arrow makes it easier to hit the right button, rather than just hope that the buttons have been placed in standard orientation. And vibrating the button makes it clear not only that it’s safe to cross, but in which direction it’s safe to cross. That’s one thing I could never figure out about the chirping walk signs in San Diego. It tells you the light’s changed, but if there’s any indication as to which light is green, I’ve never noticed it.

Leeches on the Web?

Wow… Jakob Nielsen certainly woke up on the wrong side of the bed this morning. His latest Alertbox, Search Engines as Leeches on the Web, starts out:

Search engines extract too much of the Web’s value, leaving too little for the websites that actually create the content. Liberation from search dependency is a strategic imperative for both websites and software vendors.

Nice. Because, God knows, you wouldn’t want people to find your site, would you? He rambles on with a whole bunch of garbage about search engine advertising—wait, this is all about advertising? I thought this was supposed to be about searching!—and how, over time, it can take up more and more of your budget until it cancels out the gain you made on that new customer who got there through the ad.

There’s actually a useful bit at the end, though, in which he describes other ways to get people coming to your site—or rather, coming back to your site.

The real goal is to make users come back, and to have them come directly to your site instead of clicking on expensive ads. The ideas above are just a few ways to encourage repeat business. Further in-depth studies of user behaviors and customer needs should reveal many new ways of keeping users loyal.

Of course, no one has ever done that sort of study on how to keep people coming back to a store, or a brand name. Shyeah, right!

Uh, that’s a negative

The Los Angeles Times website had an interesting way of describing the results of yesterday’s state election:

It’s hard to believe that all eight propositions failed. Even the four Orange County measures failed. Every item on the ballot in our district was rejected!

On a related note, I still don’t like the voting machines we have in OC. The interface is cumbersome and the display is godawful slow. The controls consist of a dial, which moves the cursor, and a button, which selects the current item.

The display is so slow you can watch it redrawing the title and summary of a ballot item when it highlights it. First the rectangle turns blue, then it redraws the text, line by line, in white. It’s like watching print preview in Word Perfect 5.1 for DOS on a 386. You just don’t see that kind of performance on modern computers unless they’re massively bogged down.

As for trying to use the machine, it’s kind of like entering your name in the high score list on an arcade video game with only a trackball and a fire button. I’m sure they chose it for durability reasons—a touch screen would be much more usable, but much easier to break—and went with the low-powered processor to keep the costs down.

I actually liked the punchcards we had before. It was so much more satisfying to slam down that lever.

That Annoying Typing Bug

From the Gnome 2.10 release notes:

In the past, while typing something into one application when suddenly your instant messenger offered a chat request from your friend, your words would be typed into the chat window. Imagine if you were typing your password at the time. This should no longer happen in GNOME 2.10.

In addition, if an application takes a long time to start, your work will not be interrupted when it finally opens its window.

About time someone fixed this! The window focus-stealing problem has plagued just about every desktop out there. I think Windows is the first one I noticed that attempted a solution (blinking the taskbar button instead of switching to the dialog box). And since I often fire up several programs at once, it can get really annoying when I start typing my password into one, hoping I’ll finish before the other window appears and drops the last three letters into my web browser or something.

Unfortunately I’ll probably have to wait for Fedora Core 4 to really use it, unless I want to go even more bleeding-edge than I already am.

Web Clutter: An Object Lesson

Here’s a pair of excellent articles about how to avoid cluttering up your website so that people can actually see your content. The article is, however, hampered by appearing on a site that seems to violate every usability principle imaginable…. to the extent that the second one showed up on the Cruel Site of the Day [archive.org]. From the introduction:

We’ve all visited websites that made us wince. You know what I mean: full of distracting animation, flashing text, and enough other clutter that it reminds you of a Victorian home filled to bursting with knick knacks. Are you guilty of filling your website with useless junk? Christian Heilmann takes you down his checklist of website clutter. You just might find yourself considering a redesign.

Yeah, that sounds like a description of Dev Articles to me. I count no fewer than 8 ads on the first page, 6 of them animated. The text is buried in a morass of advertisements and navigation that make it extremely difficult to actually read the article.

It reminds me of a book called Fumblerules, which collected (or possibly originated) guidelines like “Always proofread carefully to make sure you don’t any words out,” or “Plan ahead” with the last few letters scrunched together to fit on the page. These were designed to make their points by deliberately breaking the rules to make them more memorable.

Well, there’s always the Daily Sucker.

Update: I checked out the author’s website, which demonstrates he has the sense of taste and aesthetics one would expect from his articles. It really is too bad DevArticles isn’t willing to take his advice.

Technology and context

We were at the grocery store earlier today, and Katie was grumbling about the stylus-only touch screens they had for entering a PIN. Unlike actual keypads, you can’t hide the number you’re entering, because you have to move that stylus around instead of 10-keying it in.

On one hand, a touch screen with a stylus is great for visual feedback and for collecting signatures, because the store can keep things on file digitally instead of or in addition to a paper copy. And once you’ve got that, it’s reasonable to drop the keypad, since you can simulate it in the touch screen. But unless it can react as quickly as actual buttons, and react to fingers instead of a stylus, it can’t completely replace the way a keypad is actually used.

An even better example is checkout line at Fry’s. Read the rest of this entry »