Last night, while watching “The Order 23 Job” on our MacBook, we got to the final commercial break — and TNT popped up an error saying that the content required Windows to play. The episode played fine. Previous commercials played fine. But this one? The DRM wasn’t compatible with the player on the Mac.

Yeah. The DRM for the commercial wasn’t compatible.

It wouldn’t have been so bad if TNT approached it the way Hulu does when a commercial fails to play, which is to blank the screen for the duration of the ad (typically 30 seconds) and admonish you for not watching the commercials. Unfortunately, the episode didn’t pick up again.

As near as I can tell, the player was set up to continue the episode when the ad finished, and didn’t account for the possibility that the ad might not play. To make matters worse, the scene selection thumbnails don’t work right in Safari, so we couldn’t jump straight to the final act.

Because neither of us wanted to spend a lot of time troubleshooting, we just went into another room and brought up the Windows box to finish the episode. I suspect the scene selection would have worked in Firefox on the Mac, but haven’t tested it yet. I did go back later to see where I could report the problem to TNT, but the wording in their FAQ suggests to me that they’ll just ignore any reports of Mac problems.

I don’t mind watching reasonable ads to get a free service, but if the ad breaks, it shouldn’t take the actual service down with it. You don’t kick people out of a movie theater because the previews didn’t play, and you don’t send them home part way through an event because one of the sponsors’ banners fell down.

• Hard disks should not sound like buzz saws. #
• Slashdot article “FOSS Sexism Claims Met With Ire & Denial”…gets met with ire & denial. *headdesk* #
• Listening to lightsaber sounds from across the office. I think my coworker w/ the new Android phone found an app for that. #
• Vertical Horizon‘s Burning the Days is growing on me, but I think Vienna Teng‘s Inland Territory is my favorite new album this year #MusicMonday #
• TNT, its nice that your video streams are Mac-compatible, but when your ads require Windows, don’t prevent me from finishing the episode! # (I’ve gone into this in more detail.)

What I like about this is that it manages to get the idea across clearly even though it doesn’t use the actual Windows name or logo. “Win” is enough to get the name across, and the overlapping colored rectangles immediately call to mind the look of Windows 2000, Windows Me, and Office 2000. Sure, it’s one redesign back, but it’s still recognizable.

As for why they made their own logo? Well, it’s all hardware, with no drivers needed, so there really isn’t any point in putting it through the OS compatibility tests. You might as well label a monitor as being “Designed for Windows.” But not everyone knows what is and isn’t OS-dependent. Even those who do are more likely to buy it if they have that reassurance. I’ve looked at devices that I was 90% certain should work with any OS, but bought the one that specifically mentioned Mac or Linux compatibility because it filled in that last 10%.