Fortunately, tech support is only a small part of this job. Otherwise I don’t know how long I would have lasted before looking for something less… phone-intensive.

It’s likely a symptom of the same trait that made him/her NEED support, in the first place. I’ve got my suspicions about that one, too.

But yeah, a lot of folks would be really, really crushed to discover that they are terrible listeners and do not follow directions very well, at all – even those they asked for.

re: “The worst part is, he probably thinks he solved it himself and we didn’t help at all.”

Indeed.

Support positions can easily lower one’s opinion of other human-beings.
It can be tough to limit one’s emotional investment, yet remain personable and accessible.

It helps to have an outlet, though, huh?

-West